FAQs
CREATING AN ACCOUNT
Welcome to Yay Panties ! You can easily create a new account with us just by entering your email and creating a password. Click on the My Login link at the top right hand side of the page and choose “Register new account.”
TROUBLE LOGGING INTO YOUR ACCOUNT
If you have forgotten your password, just click on the "Forgot Your Password?" link on the login screen and one will be emailed to you shortly. If for some reason you don't receive that email, just contact us here and we can re-set it for you. Please don't hesitate to get in touch and tell us what's wrong, and we'll try our best to help you fix it.
UNSUBSCRIBING FROM EMAILS
You can easily manage your email subscriptions while logged into your account. Simply click on "Email Subscriptions" on the left hand side to add or remove any email options. You can also unsubscribe directly from the emails you get from us by clicking on the "unsubscribe" link at the bottom of the page.
ORDER STATUS
You can check the status of your online order at any time by logging into your account and clicking on "My Orders."
If you have questions about any of your past or present orders, don't hesitate to CONTACT US.
Are my items in stock?
We offer real-time inventory. You can check if any item is available on each product page by selecting the size and color you need. If the color/size combination is no longer available, a popup will show up in red stating "This color/size combination is no longer available."
How do backorders work?
If the size/color you need is on backorder, a message will show up in red underneath the select size/select color selection stating "This color/size combination is on backorder for 2-3 weeks" or "This color/size combination is on backorder for 6-8 weeks." You can still place an order for these items, and we recommend doing so to save your place in line! Once we receive your item back in stock, we will ship it out to you for no additional shipping cost!
What are my payment options?
We accept Visa, MasterCard, American Express, Discover and PayPal, Amazon Payment.
Is it safe to use my credit card?
Yes, shopping at Bare Necessities is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.
Is gift wrapping available?
We take great pride in our packaging - each order is carefully wrapped in delicate tissue and placed inside an unmarked shipping box or shipping envelope.Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.
Where can I enter a coupon or promotional code?
Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the "bag" page of our checkout process. If you place your order over the phone, please inform the customer service representative that you have a code. Only one coupon code may be used per order.
When will my order be shipped?
We usually ship in stock items within 1-2 business days, excluding holidays.
Can I track my order?
Once your order is shipped, you will be sent an email confirmation with your tracking number and link to track your order.
How can I submit comments and suggestions?
You can send email to info@yaypanties.com, during business hours, Monday-Saturday 8am-6pm PCT.
For questions about your order, our Customer Service representatives are available to assist you Monday-Saturday 8am-6pm PCT.
What are cookies? Does Bare Necessities use them?
Simply put, a cookie is a small piece of information that web sites use to remember information about users. Bare Necessities uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Yay Panties uses persistent cookies to identify members after their first visit.
What about my privacy?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy.
